// Platform — Helix Front Office™
Your front desk. Never off duty.
Every call answered, every lead followed up, every review asked for, every reply in one place — in your name, while you do the work.
// The problem
The work is in the field. The customers are on the phone.
Service businesses don't lose customers because they do bad work. They lose them at the front desk: the call that rang out, the web form nobody saw, the reminder nobody sent, the reply that went to a no-reply address, the happy customer nobody asked for a review. Helix Front Office™ is the front desk that never takes a lunch break — built into the same platform that runs your tickets, schedule and invoices, so it knows who every customer is.
// What it does
Missed-call text-back
When a call to your business number goes unanswered, the caller gets a text from that same number within a minute: sorry we missed you — how can we help? Their reply opens a conversation and a lead. Brakes built in: never twice to the same caller in 12 hours, STOP honoured instantly.
Two-way texting and email in one inbox
Customers text your business number and reply to your emails; it all lands in Conversations on their record. Assign, answer, close — from any device, in your brand's name, threaded properly in their mail app.
Speed to lead
Website forms, texts from new numbers, missed calls and online bookings become leads instantly, with source, page and campaign. Optional instant acknowledgment in your name, a staff alert, and a manager escalation if nobody answers in fifteen minutes.
Website leads from any site
Your web designer adds one line. Every form keeps doing what it does, Helix gets a copy, and taps on Call, Email and Book Now are logged too. Each site key only works from your own domains.
The review loop
An hour after the job, one tap: how did we do? Everyone sees the same thank-you and the same Google review button — no gating, policy-safe. Low scores reach a manager with the customer's own words, the same day.
Reminders, confirmations and rebooks
Confirm every appointment, remind the day before, tell customers when visits move or cancel, and offer a friendly rebook after a no-show — unless your office already rebooked them.
Online booking
A booking page in your brand that shows real open times from your techs' hours, existing jobs and travel time. Start in request mode (your office confirms) and switch services to instant when you're ready.
Standing Orders — automations in plain English
Every automation reads like a sentence you approve: "an hour after a ticket is resolved, ask for feedback." Starters ship switched off. Nothing runs until you read it and switch it on, and every send is logged.
"Make this automatic"
Do something once with FELIX™ and Helix offers to make it automatic, built and parked switched off for your review.
Pipeline that moves itself
Proposals sent move deals to Proposal sent; opened signing pages are noted; two days of silence raises a nudge; accepted proposals move to Won.
// For marketing agencies
Run every client's front desk from one chair.
Helix Front Office™ was built with agencies in mind from day one. Switch between your own business and any client at the top of every screen. Everything a client's customers receive speaks as the client — their name, logo, colour, reply-to, review link and their own texting number — and a STOP to one client never touches another. Send each client a sign-off link that shows every automation in plain English and the exact words of every message; they type their name to approve, and editing a message clears their approval. At month end, share a white-label report link ("prepared by" your agency) and bill the month's flat fee and usage onto the client's invoice in one click — never twice for the same period.
// Built on the Three Laws
Nothing sent behind your back.
Every automation ships switched off. Every message is shown before it's ever sent. Every send is logged with what went out, to whom and why. Customers can opt out with one word, and the record of their consent is kept word for word. A kill switch pauses everything at once. That's Law 3 — Truth — applied to marketing.