// Two Doors
Support
Two doors. Both open.
Platform Status — All Systems Operational
Core Helix functions are running normally.
Localised network issue. Supabase is reporting a problem at API Gateway. Only users routed through that location are affected — Helix is operating normally everywhere else.
Localised network issue. Cloudflare is reporting a problem at Arica, Chile, Baghdad, Iraq, Annaba, Algeria, Baku, Azerbaijan. Only users routed through those locations are affected — Helix is operating normally everywhere else.
Before you subscribe
Questions about the platform, pricing, verticals, or whether Helix fits your business. Start with Helix Desk — it knows everything, including our open bugs. If you need a human, the form below reaches one.
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Platform issues, billing questions, or anything about your deployment. Search the Knowledge Base first — your answer may already be written. Otherwise the form below opens a support ticket.
Response commitments — Pre-sale questions: 1 business day. Subscriber support: 4 business hours during 8am–6pm ET weekdays. Critical platform outages: continuous until resolved. These are the same SLA disciplines The Coach™ enforces for our subscribers' clients — applied to ourselves.
// Before you write
Things we already know are broken.
We publish our open defects. If what you are about to report is on this list, it is already on ours — and you can see exactly where it stands.
Auto-created RMM tickets hardcode brand/site
Walk-in Coach™ alerts never fire on Service Desk
Service Desk board load error (checkout linkage)
Script images don't render during scene playback
// Contact Form
Send us a message
Subscriber tickets route into our own Helix PSA instance — the same platform we sell. We are our own best client.